Displaying empathy is one of the most critical skills that professional service providers can exhibit, yet it is sorely lacking in the world. Empathy is often confused with sympathy. But empathy is the ability to understand and share the feelings of another. Sympathy is feeling...
Over the last few months, we’ve all done more Zoom, Skype, BlueJeans or WebEx meetings than we care to remember. Initially, video conferencing was a great remedy when sequestered, and a panacea for ugly commutes. But why are they so exhausting?Video calls require more focus...
Homo Sapiens existed for over two hundred thousand years in mostly wild environments. Over the millennia, we have insulated ourselves from the wilderness that created us. But we will never outgrow our need for the healing power of nature. Even small gestures, like putting a...
The handshake is over sixty million years old and has been practiced by gorillas and chimps, as well as Homo Sapiens. This ritual signifies hello, goodbye, goodwill and respect. Since the handshake establishes a primal, emotional connection-- how would we all feel if it went...
TIP OF THE WEEK: LIKE, A TIPWe assume you’ve all been glued to your television, watching the Season 24 finale of The Bachelor. Seriously, in the midst of this awful COVID-19 pandemic, we thought a bit of humor would be good medicine.On his evening talk...
We hope you've been successful implementing our recent tips on remote sessions. But even after learning technical skills and communicating well, there is more you can do to master this medium. Like everything else in business, follow-up is vital. IF you choose to utilize live...
To be most effective, our next two tips cover what to do during and after your remote sessions. These new skills will bolster your resilience and encourage you to reach out and engage with clients and customers.First and foremost, identify your Intention, or why you’re...
Business will survive the coronavirus pandemic, but we’ve all taken a hit. One major change is that instead of face-to-face client meetings, most of us are working remotely. In this new environment, developing strong communication skills is critical. So, over the next three weeks,...
A great American pioneer passed away February 26th. Katherine Johnson was a central figure in the novel and movie Hidden Figures. She worked her way from a public-school teacher in West Virginia to being a “computer” (super-mathematician) for NASA. Her calculations paved the way for...
An unexpected snowfall in Santa Fe squelched outdoor plans. The NFL season was over, so why not grout? In a house with all tile floors, that’s a lot of grout. We soon realized that if the work was to be good, it had to be...