We are midway through a Mediterranean cruise. When we boarded, the first impressions of our shipmates were not positive. We saw many older, stooped frames and grumpy expressions-- hardly encouraging for engaging conversations. We learned that first impressions should be tested, not trusted. We now have...
Kyoto University researchers in Japan discovered something about chimps that we see in humans. Researchers supplied the chimps with touchscreen computers and put them in front of human audiences. Then they gave the chimps tasks.When assigned easy tasks, the chimps did poorly. They got bored...
Roughly half of the U.S. population has been gut-punched by bad news regarding the recent Presidential elections. Reactions range from rage to despair. While these are natural reactions and quite human, they don’t serve us. As Baby Boomers, we considered moving from the U.S. during...
Malcolm Gladwell, wild-haired author of The Tipping Point, Outliers and other books translates social science research into practical applications. His ideas have had an enormous impact on our society. However, in his latest book Revenge of the Tipping Point, he admits that many of those...
We had a date with Walter White. Bryan Cranston was recently awarded a Lifetime Achievement Award by the Santa Fe International Film Festival. After hearing his Emmy Award acceptance speech years ago for Breaking Bad, we assumed his interview would be exceptional.We weren’t disappointed. Cranston...
We’ve gritted our teeth for years as customer service reps of cellphone and streaming companies, internet service providers and other vendors routinely say, “I apologize for…” Frustration becomes anger when every other response is “I apologize….”Now companies have come up with a new way to...
African Gray parrots have over 1,000 words in their vocabulary and can repeat a word they’ve heard only once or twice. Humans have between twenty and forty thousand words, although in the age of tweets and TikTok, that number has shrunk precipitously. Hearing the story of...
Kris Kristofferson has left the building. Many remember only his film acting career, but on his passport, he’s listed as “Writer.” Kristofferson penned Country and Western hits, many recorded by other artists. But Me and Bobby McGee, Help Me Make It Through the Night, and Sunday Morning Coming...
We train an Eloqui module called “Differentiators,” using interview techniques to elicit qualities that set our clients apart. Last week, an outstanding group of professionals dug deep into this exercise. One was born to two deaf parents, so at an early age became the translator...
Mirror neurons allow animals to imitate the actions of one another. Chimps learn grooming techniques from their mothers and then mimic these actions by grooming other chimps, even those unrelated. The more they like one another, the longer they groom. But humans have taken copycatting...