15 Dec Graves’ Study

When relating a client anecdote or example, avoid describing it clinically. Don't fabricate your stories, unless you have the writing skill and creativity of Graves. Not many of us do. Recall the actual event, so that your voice and descriptions are graphic, detailed, and of...

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01 Dec Stuff Happens

There is no question that stuff will happen when you present. Be ready and expect it. The gracefulness and candor you exhibit when things go awry is critical....

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29 Nov Better Call Saul

We recently watched the Season 4 finale of Better Call Saul.  While arguing for his reinstatement as an attorney, character Jimmy McGill put down the letter he was reading from his deceased brother Charles. He went “off script” and tearfully described the conflicted, as well as...

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17 Nov Seinfeld

Speakers, like comedians, have to work on delivery and content. The more you do, the easier it becomes. Start in low-ante situations, the way Seinfeld performs in comedy clubs to test new material. Introduce a colleague, deliver a lunch-and-learn, or facilitate a panel and watch...

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10 Nov Colored Pencils

Pianist Joyce Yang sees music in colors and shapes. She can’t help it; she has synesthesia, a condition where one sense activates another. In Yang’s case, hearing music triggers color. She sees black notes on white paper and her brain processes flashes of silver,...

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03 Nov Truly Scary

When speaking, your genuine self is your most persuasive element. Incorporate anecdotes or case studies with specific details. By recalling the actual event, all your senses fire with an inexhaustible source of material....

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20 Oct Owning TED

Julie Cordua is the CEO of THORN, an organization devoted to eliminating child sexual abuse from the internet. Her TED talk is riveting. (Disclaimer: We have trained many of the THORN staff, including Julie, but we did not coach her for this talk.) Julie's delivery was raw and...

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15 Sep Sing Out Sara

Sara Nelson breaks into song and dances around picket lines to rally the troops. Being blonde, attractive and a flight attendant, is she concerned about her image? Not in the slightest. Nelson happens to be the unconventional President of the Association of Flight Attendants. Nelson is...

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